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Privacy Policy

Last updated: January 24, 2026

1. Introduction

Peekup (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website (usepeekup.com), and delivery services (collectively, the “Platform”).

By using our Platform, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, phone number, password
  • Delivery Information: Delivery addresses, location data, delivery instructions
  • Payment Information: Payment method details (processed securely through our payment partners)
  • Communication Data: Messages with our support team, riders, or vendors
  • Rider Applications: For rider applicants: NIN, driver's license, employment history, guarantor information, photographs
  • Vendor Information: Business registration details, bank account information for payouts

2.2 Information Collected Automatically

When you use our Platform, we automatically collect:

  • Device Information: Device type, operating system, unique device identifiers
  • Location Data: Real-time GPS location (with your permission) for delivery tracking and service optimization
  • Usage Data: Pages visited, features used, time spent on the Platform
  • Log Data: IP address, browser type, access times, referring URLs

2.3 Information from Third Parties

We may receive information from:

  • Payment processors regarding transaction status
  • Social media platforms if you choose to link your account
  • Background check providers for rider verification

3. How We Use Your Information

We use collected information to:

  • Process and fulfill your orders and deliveries
  • Provide real-time delivery tracking
  • Process payments and prevent fraud
  • Communicate with you about orders, updates, and promotions
  • Improve our Platform and develop new features
  • Verify rider and vendor applications
  • Respond to customer service inquiries
  • Comply with legal obligations
  • Analyze usage patterns and optimize our services
  • Send promotional communications (with your consent)

4. Information Sharing

4.1 Service Providers

We may share your information with:

  • Riders: Name, phone number, and delivery address to complete deliveries
  • Vendors: Order details and necessary contact information
  • Payment Processors: Transaction data to process payments securely
  • Cloud Services: Data storage and processing partners
  • Analytics Providers: Aggregated usage data for service improvement

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments and updates
  • Access controls limiting employee access to personal data
  • Secure data centers with physical security measures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

  • Account Data: Retained while your account is active, plus 2 years after deletion
  • Transaction Records: Retained for 7 years for legal and accounting purposes
  • Rider Application Data: Retained for 3 years for unsuccessful applications
  • Communication Records: Retained for 1 year after the last interaction

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Limit how we process your data
  • Data Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@usepeekup.com. We will respond within 30 days.

8. Location Data

Our Platform requires location access to provide delivery services. You can control location permissions through your device settings. Please note that disabling location services may limit certain features.

For riders, continuous location tracking during active shifts is required for dispatch, navigation, and customer tracking features.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for Platform functionality
  • Analytics Cookies: Help us understand usage patterns
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. International Data Transfers

Your information may be processed on servers located outside Nigeria. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Platform. The “Last updated” date at the top indicates when the policy was last revised.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

  • Email: privacy@usepeekup.com
  • Phone: 08038927241
  • Address: Enugu, Nigeria

15. Regulatory Compliance

Peekup complies with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws. We are committed to upholding your privacy rights and maintaining transparency in our data practices.